Assessment criteria

The following criteria are recommended for use when selecting of standards documents for supporting telehealth services.

# Criteria Description
1 Quality of standard The following criteria are fundamental requirements of standards.
1a Scope of document The scope of each standards document should clearly identify an “object of conformity assessment” – the product or service that is the subject of the standards document.  
1b Clarity Standards documents should: clearly specify each relevant characteristic needing to be standardized as a separate normative requirement –  in a separate sentence (or list item) to facilitate referencebe divided into distinct, consistent and easily identifiable sections,use direct, precise, objective, logical language, to enable accurate, uniform interpretationuse terms consistently and avoid subjective/ qualitative/ ambiguous expressionprefer verbs to nouns, and active voice to passive voice.
1c Performance based outcomes Wherever possible, normative requirements should be specified as “performance-based” outcomes, rather than using “prescriptive” or “design-based” criteria
1d Traceability When following requirements stated in another document, this should be done by specific reference, clearly indicating the referenced version (by year of publication).
1e Conformance assessment Specifications of test methods must simply outline the process and thresholds of testing – NOT who should undertake the test, NOR the conformity assessment structure
2 Maturity Maturity and evolution of standard
2a Development Status The extent to which the standard is fully developed, has been endorsed via a recognized standardization process, is still current, and has ongoing maintenance and development.
2c Level of Consensus The extent to which the standard has been reviewed by all relevant stakeholder communities and has been accepted with a high level of consensus. Is the the standard is to be adopted partially or entirely?
2c Risk based Contains guidance of management the quality of services and products using risk management processes
2d Quality focused Adopts internationally recognized quality management processes for services and products

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